At Dktshop , customer satisfaction is our top priority, and we strive to ensure a seamless return experience. Please carefully read our Return Policy below to understand the conditions under which products can be returned.
RETURNS ELIGIBILITY:
Free Returns Offered in the Following Cases:
Manufacturing Defects: Customers of dktshop.com are entitled to return products with manufacturing defects. We pride ourselves on the quality of our products and commit to replacing or refunding any items that fail to meet our standards due to manufacturing flaws.
Damage During Shipping: Should any product be damaged in transit, we will facilitate free returns. Customers can opt for a refund for the damaged item or request a replacement to be shipped at no extra cost. To initiate this process, please reach out to our customer service team at support@dktshop.com.
RETURNS EXCLUSIONS:
Returns Are Not Offered Free of Charge in the Following Situations:
Change of Mind: Returns requested due to a change of mind will not be covered by support@dktshop.com if the product is in good working condition and as described. Customers will bear all associated costs for return shipping and any applicable storage fees.
Physical Damage: Products that have suffered physical damage, such as from external impacts (e.g., damaged packaging, breakage), will not be eligible for returns.
Misuse and Improper Use: Items damaged through misuse or improper handling, contrary to the guidelines in the product's user manual, are not eligible for return.
For situations 2 and 3, customers are advised to inspect their orders upon receipt and contact us within 24 hours if any issues arise. Our technical team will review and determine the feasibility of a return or replacement for such cases.
REFUND POLICY:
Our Refund Policy aligns with our Return Policy, extending 30 days from the purchase date. Unfortunately, we cannot offer refunds or exchanges past this period.
To qualify for a refund, items must be unused, in the same condition received, and in their original packaging. A receipt or proof of purchase is also required.
Partial Refunds:
Items that show signs of use or have been damaged due to external factors (e.g., scratches during shipping, missing parts) may be eligible for a partial refund.
Refund Process:
To request a refund, please contact our customer care at support@dktshop.com. Following your request, we will email you regarding the approval or rejection of your refund (full or partial), based on the provided evidence and images of the item. If approved, return the product to the address provided by our support team (not the manufacturer’s address on the packaging). Your refund will be processed, and a credit will automatically be applied to your original payment method within a few days - note that banking or credit card processing times may vary.
Late or Missing Refunds (If Applicable):
If you haven’t received a refund yet, check your bank account again.
Contact your credit card company, as it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing these steps, you have not received your refund, please contact us at support@dktshop.com.
This policy ensures that we maintain a fair and transparent process for all our customers, prioritizing their satisfaction and confidence in shopping with us.
